Annual Center Report: July 2016 - June 2017 Eugene J. Monaco Executive Director and Public Service Professor

Executive Summary

During the past year, PDP maintained its proficiency in securing numerous contracts and grants, which significantly contributed to sustaining its role as a leader in providing continuing professional education for those who work in or for the public service. The foundation of PDP’s continued success is credited to its ability to focus on PDP’s primary mission of providing high quality continuing professional education and training programs for the public service workforce throughout New York State. During the past year, PDP received 25 awards totaling over $32 million to conduct work for New York State’s public sector workforce. Cumulatively, these awards also produced over $3.2 million in indirect cost recovery for the University. PDP again maintained its position as the leader among the university centers in generating a stable indirect cost recovery of funds for the university.

During this period, PDP staff of nearly 200 professionals were actively involved with the design of new program curriculum and the delivery of a wide-range of additional educational programs that were directed at supporting worker development. As a result, PDP successfully offered over 2,700 instructional activities enrolling over 225,000 employees in its assorted educational programs. The primary responsibility of PDP staff is to develop and deliver these education and training programs in a way in which they produce positive workforce development outcomes supporting employee growth and development while meeting agency needs. To accomplish this end, PDP staff must have the required experience and knowledge to produce high quality educational training products and services for its customers across a highly diverse array of subject matter areas which are linked to meeting sponsors’ needs. PDP programs have consistently provided measurable outcomes directly connected to workers obtaining knowledge, skills, and related policy information that make them more productive employees.

Overall, PDP programs successfully assist various state, local government, non-government organizations, and not-for-profit workers improve their overall job knowledge and skills. Consequently, this has resulted in generating a better trained and productive workforce for the citizens of New York State. While longestablished classroom training has remained steady over the past several years, PDP experienced an impressive increase in technology-driven programming, which resulted in 35% of its offerings now being technology assisted. As e-learning options continue to become an accepted alternative for instruction, PDP will remain discriminating to ensure quality control over these offerings, always maintaining its high educational and professional standards.

In 2016-17 the majority of PDP’s programs were conducted for employees at the NYS Office of Children and Family Services, the NYS Office of Temporary and Disability Assistance, the NYS Department of Health, the Governor’s Office of Employee Relations, and local government agencies throughout New York State. The program areas that had the highest enrollments continued to be Child Care Provider Training, Temporary Assistance Examiner Training, Child Welfare Training, and Computer Skills Training.

PDP’s sustainability remains strong as it expands its delivery of high performance programs for the public service workforce in New York State and beyond. PDP maintains a broad range of e-learning programs using mobile technology to expand its ability to meet the expanded educational and training needs of today’s global workforce while still remaining dedicated to its fundamental values and mission.

executive director Eugene Monaco Executive Director Eugene J. Monaco presenting at PDP's Annual Meeting.

PDP’s 2016–2017 Annual Center Report provides numerous highlights illustrating its many accomplishments in supporting the public service workforce to increase its applied knowledge and related skills that produce improved work performance at all levels. PDP has proven to be a discerning provider of top-quality education and training for those who work in or for the public sector. It has consistently set high standards and has achieved a reputation for excellence in all it does which continues to be its hallmark. PDP’s value to both Rockefeller College and the University at Albany is realized through its ongoing determination to advance the service mission goals and objectives for both the College and University. PDP makes every effort to attain distinction in its work, reliability in its actions, and commitment in its responsiveness to meet the needs of its varied customers. This report provides a comprehensive review of PDP’s ongoing accomplishments in meeting these goals.