Annual Center Report: July 2017 - June 2018 Eugene J. Monaco Executive Director and Public Service Professor

Executive Summary

During the past year, PDP maintained its adeptness in securing contracts and grants, which again confirmed its role as a leader at the University in providing continuing professional education for those who work in or for the public service. The program’s success is a credit to PDP’s ability to focus on its primary mission of providing high quality continuing professional education and training programs for the public service workforce throughout New York State and beyond. During the past year, PDP received 25 awards totaling over $38 million to conduct work mainly for New York State’s public sector workforce. Cumulatively, these awards also produced close to $3.4 million in indirect cost recovery for the University. PDP maintained its position as the leader among the university centers in generating a steady indirect cost recovery of funds for the university.

During the past year, PDP staff of just over 200 professionals engaged in the design of new curriculum and the delivery of a wide-range of training programs that supported workforce development. Consequently, PDP successfully offered over 2,700 instructional activities enrolling over 286,000 employees, which is a 35% increase in enrollments from 2015. This dramatic increase in enrollments correlates directly to the increased demand for on-line learning courses. PDP also generated close to 850,000 contact hours of training in its various educational program offerings during 2017-2018.

The primary responsibility of PDP staff is to develop and deliver education and training programs applying the principles of adult learning theory in a way in which they produce positive workforce development outcomes supporting employee growth and development while meeting agency needs. To accomplish this end, PDP staff use their expansive experience, knowledge, and practice skill to produce high-quality training products, which cover a highly diverse range of subject matter areas. PDP’s programs are directly linked to meeting sponsors’ needs, and they have consistently provided quantifiable outcomes directly connected to workers obtaining knowledge, skills, and related policy information that make them employees that are overall more productive.

Fundamentally, PDP programs successfully assist various state, local government, non-government organizations, and not-for-profit workers and organizations to improve their overall job knowledge and skills. Ultimately, this has resulted in generating an improved and more productive workforce for the citizens of New York State. While long-established classroom training has remained steady over the past several years, PDP experienced a notable increase in technology-driven programming, which resulted in 34% of its offerings now delivered using various technology-based platforms. As e-learning options continue to become an accepted alternative for instruction, PDP will always maintain its high educational and professional standards to ensure quality control over these offerings, verifying that they meet the education and training needs of participants.

In 2017-18, the majority of PDP’s programs were delivered to employees of the NYS Office of Children and Family Services, the NYS Office of Temporary and Disability Assistance, the NYS Department of Health, the Governor’s Office of Employee Relations, and numerous local government agencies throughout New York State. The program areas that had the highest enrollments this past year were Child Care Provider Training, STD/HIV Prevention, Child Welfare Temporary Assistance Examiner Training, and Computer Skills Training.

executive director Eugene Monaco Rockefeller College Public Service Professor and PDP Executive Director Eugene J. Monaco addresses staff at the 2018 PDP Staff Recognition and Awards Event.

PDP’s sustainability continues to be strong as it expands its delivery of high performance programs for the public service workforce in New York State and beyond. Additionally, PDP maintains a broad range of e-learning programs using mobile technology to extend its ability to meet the expanded educational and training needs of today’s global workforce while remaining steadfast in maintaining its fundamental values and loyalty to its core mission.

PDP’s 2017–2018 Annual Center Report provides many highlights of its accomplishments in supporting the public service workforce. The examples provided demonstrate how PDP’s programs have increased applied knowledge and related skills, producing improved worker performance at all levels. PDP has proven repeatedly to be a discerning provider of high-quality education and training for those who work in or for the public sector. It has consistently set high standards and has achieved a reputation for excellence in all it does, which continues to be its trademark.

PDP’s value to Rockefeller College and the University is achieved through its ongoing resolve to advance the service mission goals and objectives for both the College and University. PDP makes every effort to attain distinction in its work, dependability in its actions, and resoluteness in its responsiveness to meet the needs of its customers. This report provides a comprehensive review of PDP’s ongoing accomplishments in meeting these goals in 2017-2018.