Annual Center Report: July 2019 - June 2020 Eugene J. Monaco Executive Director and Public Service Professor

Executive Summary

During 2019-2020, PDP maintained consistent levels of funding in the areas of education and training for the public workforce. The program’s longstanding success is grounded in PDP’s capacity to concentrate on its primary mission of providing high quality continuing professional education and training programs for the public service workforce throughout New York State (NYS) and beyond. During the past year, PDP obtained 25 awards totaling close to $32 million to conduct work mainly for New York State’s public sector workforce. Cumulatively, these awards also produced an indirect cost recovery of $3.4 million for the University. PDP continued to maintain its position as the leader among the university centers in generating a stable indirect cost recovery of funds for the University.

PDP’s staff of over 200 professionals continued updating and designing curriculum that led to the delivery of a wide range of training programs that bolstered workforce development. PDP successfully offered over 2,800 instructional activities enrolling approximately 548,000 attendees, which is a 58% increase in enrollments from 2019. This increase in enrollments correlates directly to the increased demand for on-line learning courses, particularly as required by the COVID-19 pandemic limitations in place for the final quarter of the reporting period. PDP also generated close to 970,000 contact hours of training in its various educational program offerings during 2019-2020. This represents a slight increase in contact hours over the previous year.

The primary focus for PDP staff remains the development and delivery of education and training programs employing the principles of adult learning theory. These programs aim to produce constructive workforce development outcomes that support employee growth and skills building, while continuing to meet agency specific needs. PDP’s offerings cover a wide range of subject matter areas and primarily supports employees who work in the social and human services fields.

PDP programs effectively assist various state, local government, non-government, and not-for-profit workers and organizations to improve their overall job knowledge, skills, and abilities. The result is an improved and more productive workforce for the citizens of New York State. PDP will continue to maintain its high educational and professional standards to ensure quality control over all offerings. The organization will verify, using various evaluation modalities, that it effectively meets the education and training needs of participants.

For 2019-2020, the majority of PDP’s programs were delivered to employees of the NYS Office of Children and Family Services, the NYS Office of Temporary and Disability Assistance, the NYS Department of Health, the Governor’s Office of Employee Relations, and numerous local government agencies throughout New York State. The program areas that had the highest enrollments this past year were Child Care Provider Training, Temporary Assistance Examiner Training, Child Welfare, Computer and Information Technology Training, and STD/HIV Prevention.

PDP’s overall sustainability continues to be resilient as it expands its delivery of high performance programs for the public service workforce in New York State and beyond. Additionally, PDP maintains a broad range of e-learning programs using mobile technology to extend its ability to meet the expanded educational and training needs of today’s global workforce while maintaining its fundamental values and loyalty to its core mission.

The last part of the reporting period was quite momentous. The NYS Governor issued Emergency Order (EO) 202: Declaring a Disaster State of Emergency in the State of New York on March 7, 2020, due to the COVID-19 pandemic, putting the state under lockdown orders and requiring the cancellation of in-person activities. PDP’s New York State agency sponsors continued to need our training programs as these agencies dealt with the needs of the citizens of New York State during an unprecedented public health emergency. This presented PDP with the need to reach large numbers of training participants virtually in a very short period of time to deliver critical policy, procedure, and systems updates for our sponsors. To accomplish this, PDP quickly and effectively pivoted from in-person training events to completely virtual offerings, successfully using webinars and other synchronous and asynchronous learning methodologies to meet critical training needs. This is expected to continue for much of the next period as well.